Say hello
The fastest way to reach the workshop.
Order questions, wholesale enquiries, or a color you wish we stocked and don’t — we’d rather hear it than not. Email gets answered within one business day; phones ring during workshop hours.
Phone
724-555-0188
Monday to Friday, 9am to 5pm ET.
orders@fernfilament.com
Replies within one business day.
Workshop
88 Depot Street
Latrobe, PA 15650
Mon–Fri 9am–5pm · Closed weekends
Send us a message
One form. Goes straight to the workshop inbox.
For a specific order, please include the SKU name (for example “PLA Basic — Forest Green”) so we can look it up right away.
Before you ask
The quick answers
Shipping
Flat $6.95 US, free over $75. USPS Ground Advantage, ships next business day from Latrobe, PA.
Returns
Unopened spools within 30 days. Vacuum seal intact, dry-time card still in the bag. Email us and we’ll send the return label.
Wholesale
Classrooms, makerspaces, and small production shops: write to orders@fernfilament.com with your monthly volume estimate.